GNG’s Response to COVID-19

GNG is committed to keeping you informed during this ever changing time.

Updated Call Center Hours

Due to the unprecedented impact of coronavirus, we have temporarily reduced our call center hours. We are committed to providing you outstanding customer service. Our call centers will be open Monday through Friday from 8AM - 6PM. We continue to actively monitor this situation, and will return to our normal hours as soon as we can.

We invite you to take advantage of our self-service features. Pay your bills, change or renew your price plan, and manage your preferences with just a few clicks. Learn more here.

Safety is our Number One Priority

As our community continues to feel the increased impact of the coronavirus (COVID-19), you can take comfort knowing that Georgia Natural Gas will continue to provide the affordable and reliable natural gas service that you depend on. While news of this virus continues to evolve, we remain committed to our number one value - Safety First.

Our focus remains delivering clean, safe, affordable, reliable natural gas to our customers. Based on guidance from the Centers for Disease Control and Prevention (CDC), the U.S. State Department, World Health Organization, our local health department officials and Southern Company Medical Directors, we are taking appropriate precautions to protect the health and safety of our employees and customers while continuing our business operations.

We will continue to closely monitor the situation. Below you will find links to specific information about actions we are taking to support our customers, employees, vendors, and suppliers. We will update these links as necessary to keep you informed about any changes as the situation evolves.

Information for Customers

Click below for the latest information and updates for our valued customers.

Information for those Impacted by COVID-19

We recognize that the evolving landscape surrounding COVID-19 may cause financial challenges for our customers impacted by employment changes or business slowdown. Click below for additional information.

Information for Vendors and Suppliers

Click below for the latest precautions and requirements related to our response to COVID-19.