Questions? Go ahead and try us.
Georgia Natural Gas is the state's leading natural gas provider. Our staff has years of experience providing reliable, competitively priced gas service to Georgia residents and businesses. Our customer care is focused on you. Natural gas is our only business, so it's no wonder we are considered the experts. Why not go with the leader?
Your price per therm depends on what price plan you selected. Under a variable price plan, you pay for the gas you use each month at a competitive market price, so your cost of gas varies from month to month. Under a fixed price plan, you pay for the gas you use at a price per therm that is guaranteed for the length of your agreement, eliminating monthly fluctuations in price.
If the gas usage on your bill is zero, that means you did not consume any natural gas during the billing period. If your usage says "no reading," that means we did not receive a meter reading from Atlanta Gas Light Company (AGLC).
Contact AGLC regarding either of the following issues:
- Gas leaks or other natural gas-related emergencies
- Meter problems
In metro Atlanta, call 770-994-1946 or 770-907-4231. Outside metro Atlanta, call toll-free 1-800-GAS-LINE (1-800-427-5463).
Factors included in calculating your new budget payment amount are estimated gas usage for the next 12 months, anticipated gas prices, weather and other charges that will appear on your bill. GNG also uses your variance – the difference between what you paid on the plan and your actual gas charges – as one factor in calculating your new monthly payment for the next budget period. For more details, see our Budget Billing Plan information.
By accepting gas service from GNG, you agree to our Terms and Conditions of Service. When you select a fixed price plan, you are entering into a contract to remain on the plan for the length of your agreement.
Senior citizens who qualify through Atlanta Gas Light Company for a reduced AGLC base charge will receive a discount of up to $14.00 per month off that charge. In addition, GNG offers qualifying seniors a discounted per-therm rate.
To qualify, you must be 65 or older with a combined household income of $14,355 or less. For more information, see our Just for Seniors page, where you'll find a copy of the Senior Discount application. Or you can also call us to request an application at 770-850-6200 (metro Atlanta) or toll-free at 1-877-850-6200 (outside metro Atlanta). If you are currently receiving a senior discount from AGLC, remember to mention it when enrolling with Georgia Natural Gas.
If I have chosen another marketer but would like to switch to Georgia Natural Gas, is there a fee to switch?
You have the right to switch to GNG from another gas marketer at any time. Just call us at 770-850-6200 (metro Atlanta) or toll-free at 1-877-850-6200 (outside metro Atlanta) and request that your gas service be switched to GNG. You are allowed one marketer switch per 12-month period at no charge. You may be assessed a switching fee by your new marketer if you make more than one marketer switch within a 12-month period.
Visit this site's Reading Your Bill page to view a sample GNG bill. Your GNG bill will always contain the following components:
- AGLC base charge – Regulated charge that Atlanta Gas Light Company (AGLC) bills through each gas marketer. Each month AGLC bills GNG a full base charge, which GNG passes through to its customers.
- GNG customer service charge – GNG's cost of maintaining and servicing your account. This charge may vary based on credit criteria, payment history, and/or individual service requirements. GNG bills a full customer service charge for each service period regardless of the number of days of service.
- Gas charge – The charge for gas used during the month's billing cycle. This charge can vary based on the quantity of gas used and the price per therm for the billing period.
- Interstate pipeline capacity charge – A transportation charge that is based on your Designated Design Day Capacity (DDDC). GNG bills a full interstate capacity charge regardless of the number of days of service.
- Sales tax – Sales tax will be applied to all charges, with the exception of late charges.
Payment in full is due on or before the due date shown on your bill using one of the following payment options.
Designated Design Day Capacity is calculated annually by Atlanta Gas Light Company (AGLC) and is based on your demand on the system on the coldest day of the year.
Although the law does not require you to provide your Social Security number for identification purposes, GNG must have that information in order to complete your application for service.
I recently enrolled with Georgia Natural Gas. I received my first bill for seven days of service, with a full Base Charge. On my next bill, it appears that I'm being billed again for a Base Charge. Was I billed a Base Charge twice for the same month of service?
No. The first base charge was for the previous month of service, and the second base charge is for the current month. You are billed for 12 Base Charges per year, never more. Each month AGLC bills GNG a full base charge for all GNG customers of record as of the 20th of the month. GNG, in turn, passes through that charge to its customers. GNG bills a full base charge each month regardless of the number of days of service for that month.
I've recently chosen automatic bank draft for automatic payment of my gas bill. When will my automatic bank draft payment be debited from my checking account?
GNG's bank draft payment plan automatically withdraws the amount due from your financial institution. Your account will be debited on the due date shown on your bill unless that date is a holiday or on a weekend. In those cases, your account will be debited the next business day.
If you are moving within Georgia, out of Georgia or otherwise want to terminate service, you must give GNG at least 10 business days' advance notice by phone.
The number inside metro Atlanta is 770-850-6200; outside metro Atlanta the toll-free number is 1-877-850-6200. After you make the required phone call, you may submit a written request for termination to Georgia Natural Gas, P.O. Box 440667, Kennesaw, GA 30160-9512, or notify GNG via e-mail at firstname.lastname@example.org.
Please note GNG is not responsible for written or electronic correspondence sent to the wrong address. If you do not notify GNG by telephone that you want to terminate service, GNG will continue service until such notice is received. In either case, you will be responsible for paying all charges incurred until the time of termination.