True Blue Notes

Stay up to date on the latest news and events involving our TrueBlue community.

Georgia Natural Gas® Contact Centers Are Now J.D. Power Certified

Georgia Natural Gas® (GNG) contact center operations have recently been recognized by J.D. Power for customer service excellence.

This distinction by J.D. Power’s Certified Contact Center ProgramSM recognizes our contact centers for providing an “Outstanding Customer Service” experience for the live phone channel.

GNG TrueBlue Advantage Lydia Project

“Providing superior customer service means we need to excel at every detail in the Georgia Natural Gas customer experience,” says Michael Braswell, President of GNG. “We are very proud of our contact call center J.D. Power certification.”

J.D. Power’s Certified Contact Center Program evaluates overall customer satisfaction for various industries handling service calls. To achieve a certified status, GNG’s contact centers successfully passed a rigorous evaluation of dozens of industry best practices, were highly reviewed in random customer surveys, and performed with the top 20% of customer service scores industry-wide.

While this certification means that GNG is committed to providing the highest level of customer satisfaction, we look forward to continually exceeding our customers’ expectation of service.

J.D. Power 2016 Certified Contact Center Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

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Georgia Natural Gas has always promoted clean alternative transportation commutes to our colleagues and employees. In fact, last year we were the recipient of the Pace Award for our transportation initiatives for the second time in recent years.

In the wake of the recent I-85 collapse, even more of our employees have voluntarily agreed to register and sign-up for alternative commute options like GRTA and MARTA.

We also allow telecommute options for many employees in an effort to help keep Georgia’s roads safe — and to keep the air that we breathe cleaner with fewer emissions. Over the years, this option has been practically seamless — especially in regards to customer service and quality.

Fortunately, we’ve had great support from the Midtown Alliance. They visit our offices annually and assist our employees and neighboring businesses with outstanding commute options.

In other words, we want you to know that we’re doing our part during this challenging time.

GNG Midtown Alliance
GNG TrueBlue Advantage Recipe

Zippy Summer Shrimp

20 min
6 servings

Zippy Summer Shrimp

INGREDIENTS:
1/3 cup extra-virgin olive oil
3 cloves garlic, sliced
1 tsp. red pepper flakes
2 tsp. paprika
2 lbs. shell-on deveined jumbo shrimp
2 tbsp. chopped fresh basil
1/2 tsp. salt
1/4 teaspoon black pepper

DIRECTIONS: Heat the oil in a large skillet over high heat; cook and stir the garlic in the oil until translucent. Sprinkle the red pepper flakes and paprika into the oil. Add the shrimp and toss to coat. Pour the lemon juice over the shrimp; allow to cook until the shrimp are bright pink on the outside and the meat is no longer transparent in the center, 1 to 2 minutes more. Reduce heat to medium-low; add the basil and toss lightly. Season with salt and pepper to serve.

allrecipes.com

Georgia Natural Gas
Is Committed To Seniors

Michael Presto Head Shot
Michael Presto, Senior Connections Board Member

At Georgia Natural Gas, we value our relationship with our senior customers and the hard-working, non-profit organizations that assist our seniors with independent living initiatives. These initiatives allow them to remain healthy and live in their own homes as long as possible.

We proudly support Senior Connections of DeKalb County, Meals on Wheels, and A.G. Rhodes Health & Rehab, which has several locations in Atlanta. We also assist non-profits in areas outside of Atlanta (Savannah and Brunswick) that provide home repairs and nutritious meals.

“When I learned of the great work Senior Connections provides, I knew I wanted to help support the organization’s mission,” said Michael Presto, director of business markets for GNG. He recently joined the Senior Connections board of directors and actively works with the non-profit to review long-term strategic goals.

Throughout the year, GNG’s community relations department also participates in workshops with government and community organizations to share special programs and discounts that are just for seniors. “I’m proud to work for a company that places a high value on respect and service to the senior community,” says Presto.

Interested? You may want to attend the Senior Connections Senior Prom on June 17, 2017. Visit www.seniorconnectionsatl.org for more details.