Georgia Natural Gas® (GNG) contact center operations have recently been recognized by J.D. Power for customer service excellence.
This distinction by J.D. Power’s Certified Contact Center ProgramSM recognizes our contact centers for providing an “Outstanding Customer Service” experience for the live phone channel.
“Providing superior customer service means we need to excel at every detail in the Georgia Natural Gas customer experience,” says Michael Braswell, President of GNG. “We are very proud of our contact call center J.D. Power certification.”
J.D. Power’s Certified Contact Center Program evaluates overall customer satisfaction for various industries handling service calls. To achieve a certified status, GNG’s contact centers successfully passed a rigorous evaluation of dozens of industry best practices, were highly reviewed in random customer surveys, and performed with the top 20% of customer service scores industry-wide.
While this certification means that GNG is committed to providing the highest level of customer satisfaction, we look forward to continually exceeding our customers’ expectation of service.J.D. Power 2016 Certified Contact Center Program recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
Georgia Natural Gas has always promoted clean alternative transportation commutes to our colleagues and employees. In fact, last year we were the recipient of the Pace Award for our transportation initiatives for the second time in recent years.
In the wake of the recent I-85 collapse, even more of our employees have voluntarily agreed to register and sign-up for alternative commute options like GRTA and MARTA.
We also allow telecommute options for many employees in an effort to help keep Georgia’s roads safe — and to keep the air that we breathe cleaner with fewer emissions. Over the years, this option has been practically seamless — especially in regards to customer service and quality.
Fortunately, we’ve had great support from the Midtown Alliance. They visit our offices annually and assist our employees and neighboring businesses with outstanding commute options.
In other words, we want you to know that we’re doing our part during this challenging time.