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We’re now offering you a powerful, new tool to enhance your customer experience. Welcome to CLICK! Your Customer Leveraged Information Center of Knowledge. CLICK provides your business with several convenient ways to pay your bill. We understand you want to spend less time paying bills and more time doing the things that truly matter to you. That’s why we offer several convenient ways to pay your monthly natural gas bill:
Pay via CLICK
(if you’ve already set up a CLICK account)
Pay via MyAccount Online Customer Service
(you can set up an account if you haven’t)
Not sure where to pay online?
If your GNG billing group number is 5-digits, and already have a CLICK account, pay via CLICK. If your GNG account number format is 9 digits followed by 7 digits, pay your bill via MyAccount Online Customer Service.
Another way to tell is by looking at your bill. If it looks like THIS, then please pay via MyAccount Online Customer Service. If it looks like THIS please pay via CLICK.
Want to learn more about CLICK, set up a CLICK account? Email us at b2bcontracts@gng.com .
Need to pay by phone, or learn about other customer options such as Automatic Bank Draft, Electronic Funds Transfer, etc.? Call or email our B2B Support Team at 833.4GNGGAS (833.446.4427) or via email at b2bsupport@gng.com.
You can mail your check or money order to us at the address below. Your payment can take up to two business days to be credited to your account once we receive it.
Mail payments to:
Georgia Natural Gas
Attention: Payment Center
PO Box 71245
Charlotte, NC 28272-1245
If using UPS/Fed Ex:
Georgia Natural Gas
6125 Lakeview Rd.
Suite 800
Charlotte, NC 28269
For general correspondence:
Georgia Natural Gas
B2B Customer Care Team
PO Box 570828
Atlanta, GA 30357
A dedicated phone number for speed of service, 833-4-GNG-GAS (833-446-4427).
For billing or general customer care related questions, contact us at b2bsupport@gng.com.
For a more specific question about the terms of your contract, you can reach out to your dedicated energy
manager, or email our sales coordinator team at b2bcontracts@gng.com.
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