The following information has been updated as of 05/15/2021:
Safety is our Number One Priority
As our community continues to feel the impact of the coronavirus (COVID-19), you can take comfort knowing
that Georgia
Natural Gas will continue to provide the affordable and reliable natural gas service that you depend on.
While news of this
virus continues to evolve, we remain committed to our number one value - Safety First.
Our focus remains delivering clean, safe, affordable, reliable natural gas to our customers. Based on
guidance from the
Centers for Disease Control and Prevention (CDC), the U.S. State Department, World Health Organization,
our local health
department officials and Southern Company Medical Directors, we are taking appropriate precautions to
protect the
health and safety of our employees and customers while continuing our business operations.
We will continue to closely monitor the situation. Below you will find links to specific information
about actions we are
taking to support our customers, employees, vendors, and suppliers. We will update these links as
necessary to keep you
informed about any changes as the situation evolves.
Bill Payment Options
We recognize that the situation surrounding the COVID-19 may cause financial challenges for some of our
customers
who may be impacted by employment changes or business slowdowns.
If you are able, we encourage you to pay your outstanding balance in full or make payment arrangements.
Please call
1-877-850-6200 to speak with a customer service agent about your options
or Click here for a
complete list of payment options.
We are unable to forgive outstanding balances; however, help is available for customers who need
additional assistance
with their energy bill. Please visit atlantagaslight.com/residential/energy-assistance for a comprehensive list
of energy
assistance options.
Avoid Potential Scams
As a reminder, please be aware that criminals may try to take advantage of the situation surrounding
COVID-19. If you
have any questions or concerns about your gas bill, we encourage you to contact our Customer Care Center
or use our
online resources to validate the status of your account.
Make or Report a Payment
Click Here to make an
online
payment using your bank account or credit card.
Click Here to
report a payment. If you made a
payment before your due date, reporting that payment may help us apply it more quickly to your account
and possibly keep your service
from being disconnected.
Payment Options for a full
listing of payment options.
COVID-19 Business Resource Center for Small Business
We know our small business customers are facing unprecedented economic disruption during this time. But
there are resources available to help.
Click here
to visit our COVID-19 Business Resource Page and know that we’re here to help fuel your business during
the
COVID-19 outbreak.
