We are committed to providing you outstanding customer service through the unprecedented impact of coronavirus. As of June 29, our call center is available Monday through Friday from 7AM - 8PM. We will continue to actively monitor this situation, and will return to our normal hours as soon as we can.
You can also access your online account 24/7. Pay your bills, change or renew your price plan, and manage your preferences with just a few clicks. Learn more here.
The following information has been updated as of 06/25/2020:
Over the past few months, the coronavirus (COVID-19) has caused uncertainty and unprecedented financial instability for many of our customers. As our community continues to feel the impact of this challenge, you can take comfort knowing that Georgia Natural Gas (GNG) will continue to provide the affordable and reliable natural gas service that you depend on.
We will update this site as the COVID-19 situation evolves. We encourage you to regularly check this page for the most up-to-date information
The Atlanta Gas Light (AGL) suspension of disconnections for non-payment is scheduled to be lifted on July 1, 2020 and the disconnection process will start back at that time. Please be aware that a larger-than-normal number of customers could be disconnected in a short period of time, resulting in disruption of service and/or longer wait times to connect with our customer service team for those who need assistance.
We will update this site as the COVID-19 situation evolves. We encourage you to regularly check this page for the most up-to-date information.
We encourage you to take action before the AGL suspension ends to avoid any disruption in your gas service.
If you are able, we encourage you to pay your outstanding balance in full or make payment arrangements. You can make payments online or by phone. Click here for a complete list of payment options.
The moratorium on disconnections for non-payments may be extended beyond July 1 for medically fragile customers required to continue sheltering at home. If you qualify as medically fragile, please call us at 1-877-850-6200.
We recognize that the situation surrounding the COVID-19 may cause financial challenges for some of our customers who may be impacted by employment changes or business slowdowns. To help with bill management and payments, GNG offers payment arrangement options. Please call 877-850-6200 to speak with a customer service agent about your options.
We are unable to forgive outstanding balances; however, help is available for customers who need additional assistance with their energy bill. Please visit atlantagaslight.com/residential/energy-assistance for a comprehensive list of energy assistance options.
Please be aware that an increased number of customer calls may lead to longer wait times when trying when trying to make or report payments through our call center. Skip these potentially longer hold times by using our easy, convenient online payment options.
Click Here to make an online payment using your bank account or credit card.
Click Here to report a payment. If you made a payment before your due date, reporting that payment may help us apply it more quickly to your account and possibly keep your service from being disconnected.
Payment Options for a full listing of payment options.
We know our small business customers are facing unprecedented economic disruption during this time. But there are resources available to help. Click here to visit our COVID-19 Business Resource Page and know that we’re here to help fuel your business during the COVID-19 outbreak.
At GNG, we are committed to doing our part to help our community during this challenging time. GNG is investing $200,000 to Georgia-based nonprofit organizations to support their work to provide essential services and financial assistance.
The funding will be distributed to various metro Atlanta agencies including Giving Kitchen which provides financial assistance to food service workers in crisis. Additional organizations that will receive funding include Meals On Wheels, A.G. Rhodes Health & Rehab, and Visiting Nurse Health System which provides in-home care to patients affected by COVID-19.