At GNG we do not encourage the wasteful use of gas. The flat guaranteed amount you are given is calculated based on historical usage patterns at your premises. However, we understand that your gas use will change as the weather changes. If it is very cold, of course you will use more gas than you normally would. With Guaranteed Bill, we expect that, and you will be fully covered.
Excessive changes in consumption not related to the weather are not considered normal usage on a Guaranteed Bill plan. Examples could include adding an addition to your house, heating a new pool all winter, or turning your house into a "sauna" by setting your thermostat to an unusually high temperature. In extreme cases, if a customer used significantly more gas than we would expect given the weather, we reserve the right to terminate you from the plan and put you on our standard Variable Select plan. Again, increases in use due to cold weather are included with your plan and you will never be terminated because you used more gas due to extreme cold. However, excessive changes such as those listed above are not included in your plan. More details are available in your disclosure statement which is a part of your welcome letter.