FAQs

Questions? Go ahead and try us.

Sign Up, Rates & Plans

Why should I choose Georgia Natural Gas®?
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Does Georgia Natural Gas® require a contract?
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If I choose the Budget Billing Plan, how is my budget amount calculated?
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Does Georgia Natural Gas® need my Social Security number when I sign up?
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What are my payment options with Georgia Natural Gas®?
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Does Georgia Natural Gas® offer special discounts for low-income customers?
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My Account

Whom do I call for natural gas-related emergencies or if I smell gas?
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What are my payment options with Georgia Natural Gas®?
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If I have chosen another marketer but would like to switch to Georgia Natural Gas®, is there a fee to switch?
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What is my gas price per therm?
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Why does my bill reflect ‘0’ therms of gas consumed or ‘no reading’?
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What does the term Designated Design Day Capacity (DDDC) mean?
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What should I do if I want to terminate service with GNG?
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Guaranteed Bill

Can anyone sign up?
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How do you calculate my Guaranteed Bill amount?
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How is the Guaranteed Bill plan different than just signing up for a budget billing payment option?
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Will my Guaranteed Bill Charge change during the term of my agreement?
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What is Proration and why does GNG do it?
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What happens after my Guaranteed Bill plan expires?
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Will my Guaranteed Bill amount change if I re-enroll after the term of my agreement?
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What happens if I choose to cancel this agreement?
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Why should I consider GNG's Guaranteed Bill plan?
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Will I save money on the Guaranteed Bill plan?
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If I enroll on the Guaranteed Bill plan, can I use as much gas as I want?
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Pre-Pay Plan

What is the Pre-Pay plan?
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Can I enroll on the Pre-Pay plan online?
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When will I receive my first Pre-Pay bill?
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What time period will my Pre-Pay estimate cover?
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Price Protection Guarantee

What happens if rates go up?
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What happens if rates go down?
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What is the cancellation charge?
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How is the Price Protection Guarantee different from a fixed price plan?
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Why is GNG offering this service?
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I am a residential GNG Customer, but am not currently on the Variable Select price plan. May I add the Price Protection Guarantee?
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I am a residential GNG Variable Select plan customer on Budget Billing. Am I eligible to add the Price Protection Guarantee Signature Service?
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I am a Small Business GNG Customer. May I add the Price Protection Guarantee service, and how much does it cost?
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I still don't get it...can you explain a little more?
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Delta SkyMiles

Who can earn miles as part of the SkyMiles partnership between Georgia Natural Gas and Delta?
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How many miles will I earn? When will my miles be posted to my Delta SkyMiles account?
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When will my miles be posted to my Delta SkyMiles account?
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I am not a Delta SkyMiles member. How do I become a Delta SkyMiles member so I may start earning miles as a GNG customer?
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I have multiple GNG Accounts. May I earn miles for each GNG account?
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May I direct the miles that I earn through GNG to someone's SkyMiles account other than my own?
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Do the miles earned through Georgia Natural Gas count toward Medallion status as Medallion® Qualification Miles (MQMs)?
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How can I check my Delta SkyMiles account balance?
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If my GNG miles are not posting to my SkyMiles account who do I contact?
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I'm already a part of the TrueBlue Schools program with Georgia Natural Gas; may I still earn miles as part of the Delta SkyMiles partnership?
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I have a question not listed here about the Skymiles Program. Who can I contact?
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