Updated: August 14, 2017

These terms and conditions ("terms") apply to the Georgia Natural Gas ("GNG") Refer-a-Friend program ("RAF Program" or "Program"). Referrers must click "Agree" to the RAF Program terms to participate in the RAF Program. Referees agree to the RAF Program terms by using an RAF Program promotion code when enrolling with GNG. including provisions regarding Binding Arbitration (see Section IV).

Rewards and Eligibility

Under the Program, (i) qualified new residential or commercial customers who enroll on an eligible GNG price plan (each, a "Referee") may be eligible to receive a reward under the RAF Program if GNG has an active RAF Program promotion for Referees at the time of Referee’s enrollment and the Referee enrolls using the RAF Program promotion code (each, a "RAF Referee"); and (ii) existing customers with either an active account or pending active account who refer one or more Referees to GNG pursuant to the terms of the RAF Program (each, a "Referrer") are eligible to receive a reward under the RAF Program.

Referrers shall earn bill credits in an amount and under the terms stated in the RAF Program promotion available at the time of the applicable Referee’s enrollment (click here for the current Referrer promotion) for each Referee who: (i) enrolls on an eligible GNG price plan, (ii) provides or enters the Referrer’s unique Referral Code at the time of enrollment, and (iii) begins burning gas on an eligible GNG price plan. Referrers must also have either an active account or pending active account with GNG on the date the applicable Referee begins active natural gas service with GNG and at all times during the term of the bill credit payment schedule, if one is specified in the applicable RAF Program promotion. The bill credit will be reflected on Referrer’s GNG bill as a line item discount. This credit is contingent upon good payment history and may be terminated if Referrer is sent a Disconnection Notice at any time during the term of the credit. If Referrer earns more bill credits than there are charges on their next GNG bill then all excess bill credits will roll over to the following month’s bill. This cycle will continue until all bill credits are expended or Referrer is no longer an active customer with GNG, whereupon all remaining bill credits will become irredeemable and immediately forfeited with no recourse. Bill credits may only be redeemed as bill credits on GNG bills and Referrers cannot receive a check, cash back, refund, or other forms of reimbursement for bill credit balances. Existing GNG customers cannot refer themselves. Referrers may combine this offer with their pre-existing discounts and promotions. Referees are not required to provide or enter a unique Referral Code to earn the applicable promotion.

If GNG has an active RAF Program promotion for Referees at the time of a Referee enrollment (click here for the current Referee promotion), Referees shall earn the then-current RAF Program promotion by: (i) enrolling on an eligible GNG price plan, (ii) providing or entering the RAF Program promotion code at the time of enrollment (the Referee also has the option to provide or enter the Referrer’s unique Referral Code at that time), and (iii) satisfying the promotion terms. RAF Referees cannot combine this offer with any other offer. Referees may still provide or enter a Referrer’s unique Referral Code at the time of enrollment while (i) there is no active RAF Program promotion for Referees at the time of the Referee enrollment or (ii) enrolling using another GNG promotional offer. A Referee’s Referrer will not receive bill credits unless the Referee provides or enters their Referrer’s unique Referral Code at the time of the Referee’s enrollment.

If an RAF Referee earns a Visa Reward Card through the RAF Program, the Visa Reward Card will be delivered within 4-6 weeks after the date the card is earned. Other terms and conditions may apply to the RAF Program promotion for RAF Referees, as further detailed in the applicable promotional offer from GNG with the applicable RAF Program promotion code, which terms and conditions are hereby incorporated by reference.

If an RAF Referee earns bill credits through the RAF Program, the bill credit will be reflected on RAF Referee’s GNG bill as a line item discount. This credit is contingent upon good payment history and may be terminated if RAF Referee is sent a Disconnection Notice at any time during the term of the credit, as further detailed in the applicable promotional offer from GNG with the applicable RAF Program promotion code, which terms and conditions are hereby incorporated by reference.

If an RAF Referee earns a price per therm discount through the RAF Program, to remain eligible for the discounted price, RAF Referee must remain on the selected price plan during the applicable period and pay all charges billed by the date due, or discount may be cancelled, in which case RAF Referee will continue to be billed at the price plan rate without any discount, as further detailed in the applicable promotional offer from GNG with the applicable RAF Program promotion code, which terms and conditions are hereby incorporated by reference.

If an RAF Referee earns a credit to cover a fixed contract exit fee (limit $150), RAF Referee must fax a copy of bill showing fixed contract exit fee from RAF Referee’s current natural gas provider to GNG at 877.281.5775 within 90 days from the date GNG service begins, as further detailed in the applicable promotional offer from GNG with the applicable RAF Program promotion code, which terms and conditions are hereby incorporated by reference.

Enrollment eligibility, price plan availability and actual customer service charge, deposit requirement, price per therm and Guaranteed Bill amount are subject to GNG's credit and payment policies. See gng.com for price plans and customer service charge ranges. Guaranteed Bill amount does not include prorated service periods, taxes or one-time charges, which may include connection or late charges. All price plans are subject to GNG's terms and conditions of service.

Program Enrollment; Referral Code:

To enroll in the Program, the Referrer must authenticate the Referrer’s account and click "Agree" to the Program terms through the Program website currently located at gng.com/refer (the "Site"), GNG will then issue a unique Referral Code to the Referrer to track referrals and activations. Only enrollments placed that include the Referrer’s unique Referral Code are eligible for a reward under the RAF Program. Referrers shall participate by sharing their unique Referral Code and enrollment instructions as specified on the Site and in accordance with these terms. If Referrer uses email, Facebook or Twitter communication methods, Referrer shall use the formats provided for these communication methods through the Site (the "Approved Sharing Methods"). Referrers can access the Approved Sharing Methods by going to the RAF Site at gng.com/refer, clicking "Get Started," and authenticating the Referrer’s GNG account. Referral emails will not be sent to recipients who have opted out of commercial emails from GNG and no rewards under the RAF Program shall be awarded with respect to any such referrals. Referrer shall comply with any applicable social media rules, guidelines, and terms and conditions in his or her participation in the RAF Program. WHENEVER A REFERRER DECIDES TO SHARE HIS OR HER UNIQUE REFERRAL CODE AND ENROLLMENT INSTRUCTIONS, THE REFERRER MUST NOTIFY THE RECIPIENT THAT THE REFERRER IS ELIGIBLE TO RECEIVE BILL CREDITS IF THE RECIPIENT ENROLLS AND MEETS THE RAF PROGRAM CRITERIA. UNDER NO CIRCUMSTANCES SHALL REFERRER USE TEXT MESSAGES OR AUTOMATED PHONE MESSAGES TO SHARE THE REFERRAL CODE OR OTHERWISE PROMOTE THE PROGRAM. WHEN SHARING INFORMATION ABOUT THE RAF PROGRAM, REFERRERS SHALL NOT MAKE DECEPTIVE OR MISLEADING CLAIMS, MAKE ADDITIONAL OR DIFFERENT CLAIMS THAT ALTER THE GNG PROMOTION, OR ENGAGE IN ANNOYING OR HARASSING PRACTICES. Referrers will not receive bill credits if a referral is rejected or not received for any reason, including if the Referee or Referrer does not satisfy the requirements in these terms. Referrers should not send referrals to people the Referrer does not personally know and Referrers shall honor requests to stop referrals or communications about the Program. Failure to adhere to these guidelines by the Referrer is a violation of these terms and GNG may terminate the Referrer immediately from the RAF Program, disqualify the Referrer from participating in the RAF Program in the future, and cause the forfeiture of any pending rewards. GNG’s customer service agents and representatives may, in GNG’s sole discretion, refuse to share any information about any other customer’s RAF Program status or other GNG account information. Referees may only submit one Referral Code when enrolling. Referees may enroll on an eligible price plan either through gng.com or by calling 1.877.850.6200; some plans may not be eligible. 3. General Provision: Property owners, sales agents, managers, leasing/rental agents, and landlords, or their respective agents, employees or contractors, of apartments, townhouses, condominiums or other types of multiple dwelling units are not eligible to participate in the Program or receive any rewards under the Program or for referring a customer who rents, purchases or otherwise obtains a unit owned, managed, leased and/or maintained by such person. GNG reserves the right to change rewards and eligibility criteria under the Program, and to alter, modify, suspend or terminate the Program or any component thereof at any time upon notice, which notice may be provided through the Site, mail, email or such other methods as determined by GNG in its sole discretion. GNG reserves the right to update the Program terms from time to time without notice. Program participants may need to click "Agree" to updated versions of the terms when prompted. GNG will not be liable to any Referrer or Referee in the event of any change, suspension, or discontinuation of the RAF Program. Promotional awards received through the RAF Program may be taxable to the recipient. Participants in the RAF Program should contact their tax advisor. This offer is governed by the laws of Georgia. All applicable federal, state and local laws and regulations apply. Each Referrer and RAF Referee participant in the RAF Program and GNG agree that any and all disputes arising from these terms or the RAF Program shall be resolved through binding arbitration by the American Arbitration Association, as further detailed in GNG’s terms and conditions of gas service. Each Referrer and RAF Referee participant in the RAF Program and GNG expressly waive the right to bring a class action claim. All parties to the arbitration must be individually named. Offers void where prohibited by law.

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