E-Sign Disclosures and Consent Text for Website
Welcome to Georgia Natural Gas (“GNG”), thank you for enrolling in Paperless Billing. In order to enroll you in Paperless Billing, GNG must provide certain disclosures to you that are required by law.
Consent to Receive Electronic Communications
GNG can only send you documents electronically with your consent. By selecting the “Paperless Bill” Option, you agree to enroll in Paperless Billing and understand that you will no longer receive a paper bill in the mail, and you affirmatively agree to receive and authorize GNG to send in an electronic format (1) monthly billing statements, (2) notices and authorizations under the GNG Automatic Bank Draft Payment Program and the e-Bill service, if you have enrolled in these programs, (3) GNG’s Terms and Conditions of Service, (4) bill and regulatory inserts, (5) any information about changes to these documents that might affect you (collectively, the "Communications"). You further agree that we may discontinue sending paper Communications to you unless and until you withdraw your consent. You also affirmatively consent that your electronic assent on the GNG website or on our electronic documents has the same effect as if you signed in ink. We will send all electronic Communications to you (1) via e-mail, (2) by access to a website designated in an e-mail, or (3) by access to a website designated in advance for such purpose.
Withdrawing Your Consent
Receiving the Communications electronically is optional, and you may withdraw your consent to receive them at any time by changing your preferences at (www.gng.com) or contacting us at 770-850-6200 or toll-free at 1-877-850-6200. If you withdraw your consent, we will revert your account to receive paper Communications after a reasonable period of time to process the withdrawal.
Updating Your Information
You must keep your e-mail address current with us. You must promptly notify us of any change in your e-mail address. You may update your account information by changing your preferences at (www.gng.com) or contacting us at 770-850-6200 or toll-free at 1-877-850-6200.
System Requirements to Access Electronic Information
In order to access, receive, and retain electronic Communications, you must have:
- a computer or other device capable of accessing the Internet and receiving, displaying, and storing electronic Communications;
- a valid e-mail address;
- an Internet browser that supports 128 bit encryption;
- sufficient electronic storage capacity on your computer's hard drive or other data storage unit; and
- software which permits you to receive and access PDF files.
You will also need a printer if you wish to print out and retain Communications on paper. Please note that some service providers block e-mail from senders who are not listed in contacts or on safe lists, so you may not receive your electronic Communications unless you specifically add GNG to your contacts or safe list.
Paper Communications
You have the right to receive a paper copy of any Communication that was sent to you electronically. You can obtain a paper copy free of charge by:
- printing the Communications;
- calling us at 770-850-6200 or toll-free at 1-877-850-6200;
- sending an e-mail message to CustomerService@gng.com with your name, mailing address, and a brief description of the requested information; or
- writing to us at P.O. Box 440667, Kennesaw, GA 30160-9512 with your name, mailing address, and a brief description of the requested information.
We reserve the right to provide you with a paper copy of any Communication that you have authorized us to provide electronically. There are certain Communications that by law we are not permitted to deliver to you electronically, even with your consent. So long as required by law, we will continue to deliver those Communications to you in writing. However, if the law changes in the future and permits any of those Communications to be delivered electronically, we will update this consent in order to cover those Communications as well.